ITIL V4: ITIL 4 Foundation Now Addresses Evolving Best Practices

 Just as modern IT environments have evolved over the past decade, so must IT best practices. ITIL® Foundation is an industry staple, introducing a lifecycle for managing IT services and preparing professionals for ITIL certification. And now, you are getting an update. On February 28, 2019, ITIL 4 Foundation was launched . This update is the first since 2006 and addresses new processes, vocabulary, and methods used in modern IT, including DevOps, Agile, and Lean IT.


What will you learn

Students taking ITIL Foundation will learn the latest best practices in IT Service Management (ITSM), the new terminology that organizations are using within ITSM, and how DevOps, Agile, and Lean IT are impacting the domain of ITSM.

The course will also address:

How ITIL can help an organization adopt and adapt service management.

The four dimensions of service management.

The activities of the service value chain and how they are interconnected.

Classroom students will have the opportunity to take the ITIL 4 Foundation certification exam on the last day of class. Students in instructor-led virtual classes will receive a coupon to schedule their exam through the proctor.

ITIL® Guarantee: Global Knowledge offers an ITIL Exam Pass Guarantee for students who fail the first attempt at the ITIL 4 Foundation exam. These students will be eligible to attend a supplemental session of Virtual Classroom Live and will receive a new exam coupon to retake the exam.

Who should attend?

This course is for anyone seeking ITIL Foundation certification, or anyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources from the most effective way.

All IT professionals should take this course, specifically:

IT managers

IT project or team members

Coordinators

Network operators

Business process analysts

IT architects

Consultants

Systems integrators

Managers and staff help desk

Planners

Managed service providers

Subcontractors

App developers

What does this mean about ITIL v3?

ITIL v3 remains relevant and continues to support organizations and individuals in their effort to improve IT operations. All ITIL certifications will remain valid.

To enable a simple transition to ITIL 4 , Netec offers an ITIL 4 Foundation Bridge course that is designed for ITIL v3 certified professionals. This one-day course explains the key differences between ITIL v3 and ITIL 4 and prepares the student to pass the ITIL 4 Foundation exam without taking the full ITIL 4 Fundamentals course .

How will it impact your job and career?

ITIL certification demonstrates that professionals are educated in ITSM best practices and understand how to integrate those practices at the organizational level to save time, reduce waste, and avoid costly IT work.

IT solutions are not simple and neither are your business processes. That is why ITIL is designed to be the calm in your storm. When the going gets tough, you can rely on ITIL as a proven, scalable, and global best practice to grow and transform your business. Keep calm With ITIL, you have this.

ITIL certified IT professionals are also typically well paid. The ITIL V3 Foundation has consistently been one of the highest paid IT certifications in the last decade. ITIL V3 was ranked 19th globally in salary in 2018 and 8th in the US in 2017.

As IT increasingly intersects with business needs, experienced ITIL professionals are in more demand. An ITIL 4 Foundation certification demonstrates your ability to align IT with business goals and sets you on a path to more advanced ITIL certifications .

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